Service Levels
VPS · Hosting · Google Workspace — more support = less friction
VPS servers
From “do it yourself” to “CBW takes care of it”.
unmanaged
You manage it. We just keep it running.
unmanaged
- Access root/administrator no restrictions.
- Tickets included: 1 per month (office hours).
- Basic actions per ticket: restart/power on/power off/OS reinstallation.
- Public documentation.
- Backup restoration: 1 per month (1 business day).
Managed Basic
Essential support for smooth operation.
Managed
- Tickets included: 2 per month (working hours).
- Initial connectivity configuration (ping, basic ports, firewall).
- Critical OS updates on request.
- Timely help with server/network/OS questions.
Managed Intermediate CBW
Higher priority + real operational support.
Managed
- Includes everything from the Basic version.
- Tickets included: up to 3 per month.
- Guidance for installing common apps (ERP, CMS, DB, email).
- RDP user configuration (from 10 to unlimited depending on license).
- Basic/operational security (rules, firewall, access).
- Availability monitoring (we'll notify you if it goes down).
- Monthly review (resources, logs, minor incidents).
CBW works with you: less stress, more progress.
Premium
- It includes everything from the Intermediate level.
- Tickets included: unlimited.
- priority support 12/7.
- Comprehensive support for your apps (ERP/CRM/accounting, etc.).
- Hardening and advanced security (antivirus/antiransomware, rules, access by IP).
- Complete migration from other servers at no cost.
- Backup restoration: unlimited and priority (Up to 2 hours).
Web Hosting
Normal hosting → hosting with support that actually solves problems.
unmanaged
You do everything in cPanel.
unmanaged
- Administrative access to your cPanel.
- Tickets included: 1 per month (office hours).
- Support only for service outages.
- Restaurant: 1 ticket per month (upon request).
- Online support documentation.
Managed Basic
Startup + essential support.
Managed
- Tickets included: 2 per month.
- Initial account and domain setup.
- Support for basic email and DNS.
- Simple 1-site migration.
Managed Intermediate CBW
Operation, migrations and security without complications.
Managed
- Includes everything from the Basic version.
- Tickets included: up to 3 per month.
- Unlimited migrations (sites/emails/configurations).
- Security and basic optimization (SSL, rules, web firewall).
- Monthly performance review (space, database, errors).
We become your “webmaster”.
Premium
- It includes everything from the Intermediate level.
- Tickets included: unlimited.
- priority support 12/7.
- Advanced optimization (staging, performance, PHP/MySQL).
- Support for external integrations (plugins, payments, services).
- Unlimited and priority restorations.
Google Workspace / Business Email
Daily support and operation (deliverability, users, migrations).
unmanaged
You manage it. We just provide the platform.
unmanaged
- Administrative access to the Google Workspace panel.
- Tickets included: 1 per month (office hours).
- Official guides and documentation.
- Configure it yourself (MX, SPF, DKIM, DMARC).
- New registrations outside of the regular cycle are charged as a full month.
Managed Basic
Proper startup + essential support.
Managed
- Tickets included: 2 per month.
- Initial configuration (MX, SPF, DKIM).
- Support for Outlook, mobile devices, and email clients.
- Basic migration of 1 mailbox.
- New registrations outside of the regular cycle are charged as a full month.
Managed Intermediate Recommended
Well-executed delivery + operational support.
Managed
- Includes everything from the Basic version.
- Tickets included: up to 3 per month.
- Full SPF, DKIM and DMARC (deliverability).
- Diagnosing bounces, spam, and sending/receiving problems.
- Migration of multiple mailboxes or large mailboxes.
- Highs proportional to the period.
Continuous operation + real priority + zero ticket limit.
Premium
- It includes everything from the Intermediate level.
- Tickets included: unlimited.
- priority support 12/7 (includes weekends).
- Unlimited mailbox additions/deletions/changes.
- Reputation management, blocking and blacklisting.
- User training via Google Meet + assigned advisor.
- Highs proportional to the period.
Note: Tickets are counted per month. Premium includes unlimited tickets. Tickets cover support and changes according to the plan. For SLAs or custom packages, please contact us.
Compare competitor service levels vs. Cobalt Blue Web
| Features | Competition (VPS base / Unmanaged) | Competition (Managed) | Cobalt Blue Web (Always Managed) |
|---|---|---|---|
| Support included | ❌ No | ⚠️ Only 1 to 2 hours per month (the rest at an extra cost) | ✅ Yes, from Mexico Basic: operating system, backups, your apps, up to 2 incidents/month. Intermediate: security, antivirus and general inquiries, up to 3 incidents/month. Premium: installed apps, ERP reports, printing, priority support. |
| Migration and resettlement | ❌ No | ⚠️ With extra cost | ✅ Triple security and daily backup Basic: automatic backups Intermediate: Backups + guaranteed recovery Premium: full redundancy + disaster recovery |
| Backups and security | ❌ No | ⚠️ Optional | ✅ 3 types of security and daily backup |
| Optimized for ERPs (Contpaqi, Aspel, etc.) | ❌ No | ❌ No | ✅ Yes, with over 30 years of experience |
| Mexican invoice CFDI | ❌ No | ❌ No | ✅ Yes, all tiers include CFDI |
| Actual monthly price | 💰 Cheap, but with nothing | 💰 3x higher | 💸 Up to 3x more affordable than them |
| RDP or Terminal Users | 👥 Only 2 by default | 👥 Only 2 by default | 👥 Increase according to needs or unlimited users |
| USB Hosting | ❌ No | ❌ No | ✅ Yes, with an extra cost per USB |
There are still plans available, secure yours.
Satisfied Customers
